Name of Post :-	Customer Service Associate (CSA)
Post date :-	01 Aug 2025
Short Information :-	Institute of Banking Personnel Selection (IBPS) ne Customer Service Associate (CSA) ke liye Common Recruitment Process (CRP XV) announce kiya hai. Ye recruitment 2026-27 ke vacancies ke liye hoga. Selection process do stages ka hoga – Prelims & Mains. Final provisional allotment March 2026 tak hoga. Online application ka last date 21 August 2025 hai.

IBPS Customer Service Associate Recruitment
Sarkari Result X www.sarkariresultx.in
Application Timeline Application Start :- 01 August 2025 Last Date to Apply :- 21 August 2025 Fee Payment Last Date :- 21 August 2025 Admit Card :- Notify Soon Exam Date :- Notify Soon Result Date :- Notify Soon					Fee Details General / OBC / EWS :- ₹850 SC / ST :- ₹175 Payment Mode :- Online Only
IBPS Customer Service Associate Recruitment 2025 Eligibility Criteria Total Post details
Post Name			Total Post		IBPS Customer Service Associate (CSA) 2025 Eligibility
Customer Service Associate (CSA)			Not Mentioned in Official Notification		Qualification: Bachelor’s Degree in any discipline from a recognized university Computer Literacy: Working knowledge of computer systems is mandatory Language Proficiency: Must know the Official Language of the State/UT for which applying Other Skills: Communication, Customer Handling, Data Entry skills preferred
IBPS Age Limit (As on 01 August 2025) Minimum Age : 20 Years Maximum Age : 28 Years Candidate must be born between 02.08.1997 and 01.08.2005  Age Relaxation : As per IBPS rules (SC/ST – 5 years, OBC – 3 years, PwD -10 years etc
IBPS Customer Service Associate Selection Process Selection do phases mein hoga :- Preliminary Examination (Objective) Main Examination (Objective + Descriptive) Language Proficiency Test (if applicable)
Required Documents Candidates must keep the following documents ready: Scanned Photograph & Signature Thumb Impression Handwritten Declaration (as per IBPS format) Graduation Marksheet & Certificate Valid ID Proof (Aadhaar / PAN / Voter ID etc.) Caste Certificate (if applicable) Other Supporting Documents (as per official notice) All documents must be uploaded in proper size and format during online application.
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In short Salary & Benefits (IBPS CSA 2025)

• Starting Basic Pay: ₹17,900/- to ₹24,050/- (Bank-specific)
• Pay Scale Growth: ₹24,050 – ₹64,480
• Gross Monthly Salary: ₹29,000 to ₹32,000 approx
• Allowances Included:
  • Dearness Allowance (DA)
  • House Rent Allowance (HRA)
  • Transport Allowance
  • Provident Fund (PF)
  • Gratuity & Pension (under NPS)
  • Special & City Compensatory Allowance (if applicable)

IBPS CSA Salary & Benefits 2025

IBPS Customer Service Associate (CSA) post ek Clerk-level government job hai jisme aapko attractive salary package ke sath-sath stable future milta hai. Neeche iska detailed salary structure diya gaya hai:

Starting Basic Pay

IBPS CSA post ka starting basic pay alag-alag banks ke according thoda differ karta hai:

🔹 Minimum Basic Pay: ₹17,900/-
🔹 Higher Entry Basic (Bank Specific): ₹24,050/-
Yeh depend karta hai ki aapko kaunse Participating Bank mein allotment milta hai.

Pay Scale Growth

CSA post ka incremental salary structure kaafi accha hai. Aapka basic pay gradually badhta hai following pattern ke through:

🔸 ₹24,050 – ₹64,480 (as per scale: 1340/3 – 1650/3 – 2000/4 – … up to ₹64,480)
🔸 Iska matlab ye hai ki har kuch saal baad aapko fixed increment milta hai.

Gross Monthly Salary

Total ya Gross Salary har mahine aapko milta hai including sabhi allowances:

➡️ Approx Salary (per month): ₹29,000 – ₹32,000
➡️ Ye salary posting city (metro/non-metro) aur bank policy ke hisaab se thodi vary kar sakti hai.

Allowances & Perks

IBPS CSA post ke sath aapko kai important government allowances milte hain, jaise:

• Dearness Allowance (DA): Mehngai ke hisaab se update hota hai
• House Rent Allowance (HRA): Aapki location ke hisaab se milta hai
• Transport Allowance: Safar ke kharche ke liye
• Provident Fund (PF): Retirement ke liye saving
• Gratuity & Pension (under NPS): Long-term benefits
• Special & City Compensatory Allowance: Metro cities mein extra benefit milta hai

Note: Final in-hand salary aapki posting location aur bank allotment ke according thodi si up-down ho sakti hai. Metro cities mein HRA zyada milta hai, isliye salary bhi thodi badh jaati hai.

Final salary may vary slightly depending on the posting location and participating bank.

IBPS Clerk (CSA-XV) 2025 – Exam Pattern

IBPS Clerk (Customer Service Associate) ka selection process do major stages me hota hai – Preliminary Exam aur Main Exam. Dono hi exams online mode me conduct kiye jaate hain, aur har ek stage me cut-off qualify karna mandatory hota hai.

Preliminary Exam Pattern

Subject	Questions	Marks	Time
English Language	30	30	20 mins
Numerical Ability	35	35	20 mins
Reasoning Ability	35	35	20 mins
Total	100	100	1 Hour (60 mins)

🔸 Negative Marking: Har galat answer par 0.25 marks deduct kiye jaayenge.
🔸 Section-wise cut-off hoga – har subject me minimum score lana zaroori hai.

Main Exam Pattern (Objective + Descriptive)

Subject	Questions	Marks	Time
General/Financial Awareness	50	50	35 mins
General English	40	40	35 mins
Reasoning + Computer Apt.	50	60	45 mins
Quantitative Aptitude	50	50	45 mins
Total (Objective)	190	200	160 mins

🖋️ Descriptive Paper:

• Letter & Essay Writing (2 Questions)
• Total Marks: 25
• Duration: 30 mins
• Conducted online, typing on-screen required

🔹 Note: Descriptive test Prelims ke baad sirf un candidates ke liye hoga jo Main Exam ke Objective section me qualify karenge.

📌 Important Points:

• Har section me separate timing hoga (sectional timing mandatory hai)
• Prelims sirf qualifying nature ka hai, final selection Main Exam + Document Verification pe based hoti hai
• Interview nahi hota Clerk post ke liye